Urban Science

IT Operations Intern - Regional Services

UK-SRY-Reading
1 month ago
Job ID
2017-3824
# Positions
1
Category
Information Technology

Overview and Summary

The IT Operations Intern will support the Regional Services team assisting Urban Science end users with their desktop, laptop, and mobile devices hardware and software needs.

 

Six month temporary assignment begining in March 2018. 

Essential Duties and Responsibilities

  • Apply knowledge of most desktop technologies and the company specific environment configurations to analyze and solve a wide range of issues in the desktop computing environment.
  • Responsible for assisting with troubleshooting, setting up new users, configuring mobile devices, fixing printer issues, and rebuilding computers.
  • Maintain the office phone system by creating new users, moving phone locations and extensions, setting up email and troubleshooting phone system problems.
  • Identify equipment requirements including hard drives, phone and other technical equipment in accordance with corporate guidelines.
  • Provide an initial level of support for server based application solutions.
  • Provide guidance and assistance to employees to ensure they have the right technology and that it is configured properly.
  • Assure software license and asset information is properly maintained.
  • Participate in IT Operations projects encompassing a range of technologies as needs arise.
  • Operate IT service management system to dispatch and maintain tickets to facilitate proper ticket flow and accurate data in reporting.

Qualifications - Education and Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, abilities, and competencies required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Preferred basic knowledge of:
    • Microsoft SQL server or Oracle, basic networking systems and languages, Microsoft windows, IIS, FTP.
    • Available computing and/or network hardware and peripheral equipment.
    • Computer and/or network security systems, applications, procedures, and techniques.
    • Current technological developments/trends in area of expertise preferred.
    • Federal copyright laws as they pertain to the use of computer software
  • Able to learn how to:
    • Troubleshoot installations or implementations.
    • Install, configure and maintain personal computers, and/or related hardware and software.
    • Identify and resolve computer system malfunctions and operational problems.
    • Ability to communicate technical information to non-technical personnel, assessing audience need and adjusting level of detail accordingly.
    • Ability to write clear and concise work instructions using a defined template.
    • Ability to work within defined processes.
    • Ability to prioritize competing demands, manage multiple concurrent tasks and adapt to changing priorities.
    • Must maintain high level of confidentiality.

EDUCATION AND EXPERIENCE

  • Currently pursuing a Baccalaureate degree in an appropriate IT field such as Computer Science, Computer Engineering, or Management Information Systems from an accredited U.S. college or university, equivalent foreign institution, or equivalent experience.
  • Current Microsoft certifications preferred.


WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

This description is intended to describe the type and level of work being performed by a person assigned to this position. It is NOT an exhaustive list of all duties and responsibilities required by a person so classified. 

 

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