Urban Science

  • Senior Consultant

    Location UK-SRY-Reading | ES-Madrid
    Posted Date 3 months ago(1/16/2018 8:19 AM)
    Job ID
    # Positions
    Local Account Management
  • Overview and Summary

    Urban Science is a business-solutions company focused on supporting the needs of the sales and marketing function of the automotive industry. We leverage a scientific methodology to help our client partners sell more vehicles, improve profitability and increase customer loyalty.  And we do that by helping solve their toughest challenges including planning an optimal dealership network, improving individual dealer performance and efficiently converting sales leads into sales. In short, we guide business through science—and we’ve been doing this since 1977.


    Position Overview:

    This position supports the delivery of client services to account teams.  The Sr. Consultant is focused on technical skills as well as on project management and people management skills, with a focus on internal client handling.  This position has greater independence and internal customer relationship handling, over and above the Consultant role.

    Essential Duties and Responsibilities

    Essential Duties and Responsibilities:

    • Plans, organizes, develops, documents and delivers client-requested reports, deliverables and projects on time, adhering to client requested specifications.
    • Creates and maintains client databases, utilizing Urban Science proprietary software, ensuring accurate and high quality data.
    • Acquires and maintains a thorough understanding of client data for assigned projects in order to properly create client deliverables.
    • Focus on improving new and existing processes to increase efficiency.
    • Use technical skills to accurately update and maintain Urban Science internal software systems.
    • Provide detailed effort estimates to team and project managers.
    • Serves as a contact for the client teams in order to effectively respond to client requests and inquiries in a timely manner and help improve client satisfaction.
    • Coordinates with individuals or teams to complete analyses, tasks and projects on time and with high quality.
    • Attends project meetings and participates in presenting project status updates to internal management to clearly communicate project status, conclusions and results.
    • Proactively communicates with team and project managers to provide updates and report issues in a timely manner.
    • Actively supports and participates in required Urban Science training programs to achieve targeted development objectives.
    • Works with manager in completing own annual goal setting and performance review in a timely manner.
    • Works with manager to prioritize other duties as assigned.


    Supervisory Responsibilities:

    In preparation of possible future supervisory responsibilities, this person may be called upon to do the following for assigned staff:

    • Set objectives
    • Participate in performance appraisals
    • Assign and prioritize work
    • Approve timesheets
    • Establish and maintain quality, quantity and timeliness of work
    • Oversee training

    Coach, mentor, manage, and motivate

    Qualifications - Education and Experience


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, ability and/or competency needed for successful performance in the role.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Verbal Communication:  Requires the ability to compose and verbally deliver information of varying levels, using appropriate grammar, tone, inflection and non-verbal cues, while also listening to and correctly deciphering verbal communication delivered by others
    • Written Communication:  Requires the ability and capacity to communicate ideas, facts and data in writing using appropriate grammar, syntax and sentence structure
    • Analytical Thinking:  Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way
    • Results Oriented:  Requires the ability to strive for optimal results by taking responsibility for timeliness, commitment to task and adherence to performance standards
    • Ethics & Integrity:  Requires the ability to behave in a trustworthy & transparent manner
    • Teamwork & Cooperation:  Requires the ability to work cooperatively with others and be part of a team
    • Self-Control:  Requires the ability to keep emotions under control and to restrain from negative actions or behaviors
    • Information Seeking:  Requires the drive to gain a deeper understanding of work related issues or events by making a concerted effort to gather information and seek out development opportunities
    • Initiative:  Requires the drive to go above and beyond in order to improve or enhance job results
    • Quality Control:  Requires the ability to monitor and check work related information and deliverables ensuring high quality and accuracy
    • Customer Service:  Requires the ability to understand and help/assist both internal and external customers and meet their needs
    • Flexibility/Adaptability:   Requires the ability to adapt to and work effectively within a variety of situations, individuals or groups, as well as understand and appreciate different and opposing perspectives
    • Conceptual Thinking:  Requires the ability to understand a situation or problem by putting the different pieces together to see the bigger picture
    • Interpersonal Understanding:  Requires the ability to understand other’s feelings and concerns, and to value individual differences in people
    • Self-Confidence:  Requires the ability to express confidence in dealing with challenging circumstances, in reaching decisions or forming opinions and in handling failures or set-backs constructively
    • Organizational Commitment:  Requires the ability and willingness to align his/her own behavior with the needs, priorities and goals of the organization
    • Relationship Building:  Requires the ability to effectively build and maintain friendly, warm relationships with internal clients
    • Assertiveness:  Requires the ability and intent to appropriately display assertive behaviors to ensure others follow and comply with given directions
    • Developing & Coaching:  Requires the ability, desire and intent to teach and foster the development and long term capability of one or more employees by providing coaching, direction and feedback to enhance performance
    • Database: Requires demonstrated knowledge of relational database management, including, creating and executing queries, creating scripts, importing/exporting data and manipulating data; knowledge and experience with SQL is required
    • Math & Statistics: Requires knowledge of basic descriptive statistics and ability to execute simple statistical analyses, create scatter plots, bar charts and histograms; requires ability to select and apply the right mathematical methods or formulas to solve a problem
    • MS Office: Requires demonstrated knowledge of MS Excel for charting and graphing of data, writing formulas and utilizing functions, and filtering, sorting and formatting of data; requires intermediate knowledge of MS Word, PowerPoint and Access; knowledge and experience with Visio preferred
    • Technical/Software: Knowledge of Urban Science methodologies, products, systems and areas of expertise, especially Si2, Ni2 and DBI
    • Time Management: Demonstrated ability to prioritize competing demands and manage multiple concurrent tasks is required
    • Project Management:  Knowledge and understanding of project management principles and fundamentals is strongly preferred, including the ability to estimate work efforts
    • Developing Others/Coaching Others: Requires the desire and intent to teach and foster the development and long term capability of one or more employees by providing coaching, direction and feedback to enhance performance
    • Team Leadership: Requires the desire and intent to lead and direct others for the purpose of enriching the development and function of a group of people in order to help them achieve desired goals and outcomes



    • University degree required; technical degrees are strongly preferred (i.e., engineering, applied math, statistics, applied science, information systems, operations research, etc.) Non-technical degrees will be considered if candidate possesses appropriate level of analytical and technical knowledge required for the role
    • Minimum of 4 years related work experience required 


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