Urban Science

Global Software Configuration Manager

US-MI-Detroit | US-CA-Long Beach
5 days ago(12/12/2017 9:38 AM)
Job ID
# Positions
Information Technology

Overview and Summary

The Global Software Configuration Manager will focus on software delivery automation and Continuous Delivery of software products. Will serve as the lead for creating a Continuous Delivery strategy for Urban Science. Will also be responsible for automation deployment strategy for current USAI products.

The Global Software Configuration Manager will independently lead a team to provide guidance and direction in meeting Software Configuration, Build, and Release Management needs. The position overseas the creation, implementation and enforcement of policies and procedures, automation tools, source control, deployment orchestration and process standardization. This position is also responsible for defining the strategy for the Global Software Configuration team.

Essential Duties and Responsibilities

  • Responsible for effective management of global software configuration projects, including overseeing project plans and budgets, monitoring and tracking progress and effectively communicating with all required stakeholders.
  • Research, design and manage the implementation of application builds using large-scale, multi-platform systems; Continually evaluate build and deployment procedures for opportunities to optimize, streamline and automate.
  • Design and deliver deployment orchestration that provides automatic upgrades to our n-tiered applications residing in multiple datacenters across the globe; this involves upgrading web servers, application servers, and database servers.
  • Define, develop and implement Continuous Delivery tooling and standards, including strategy for implementing automated unit tests into build system.
  • Ensure SCM team adheres to corporate policies, procedures and security, ensuring standard procedures are documented, maintained and accessible by team members. 
  • Responsible for managing team’s budget, including labor costs and forecasting future costs.
  • Guide team members in properly monitoring the global software configuration ticket queue and ensure tickets are assigned to the correct team/team member within a specified time frame, ensuring adherence to SLAs (service level agreements).
  • Collaborate with internal leaders to determine best practices for software configuration needs; guide team members to implement new strategies and processes.
  • Review software configuration performance data and guide team in making required updates to ensure sufficient quality and processing requirements are met.
  • Respond in a timely manner to ticket and “walk-up” troubleshooting requests related to software configuration issues.
  • Collaborate with team members by sharing knowledge, providing support and technical expertise to help resolve problems/issues.
  • Proactively communicates with upper management to provide updates and report issues in a timely manner.
  • Works with manager in completing own annual goal setting and performance review in a timely manner.
  • Participate in ad-hoc IT Operations related projects or assignments, as needed.


Responsible for all aspects of RSTMM (recruit, select, train, manage, motivate) of selected staff which includes the following:

  • Interviewing & selection
  • Setting objectives
  • Conducting performance appraisals
  • Merit, bonus & equity compensation analysis
  • Assigning and prioritizing work
  • Approval of timesheets
  • Establish and maintain quality, quantity and timeliness of work
  • Employee development, career planning and promotions
  • Oversee training
  • Coach, mentor, manage and motivate
  • Interpret and carry out established corporate policy, including disciplinary procedures

Qualifications - Education and Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, abilities, and competencies required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to learn and use Urban Science’s Software Development Life Cycle with a focus on Software Configuration, Build, and Release Management.
  • Documentation: Advanced skill in technical writing and documentation.
  • Technical Knowledge: Advanced knowledge and experience with software configuration technologies used by Urban Science
    • Experience with programming languages such as: C#, VB, Perl, or Java.
    • Experience with scripting languages such as: CMD, Java Script, Perl, PowerShell.
    • Demonstrated experience creating automated SDLC processes, Continuous Delivery workflows, or web service application deployments, troubleshooting, and maintenance.
    • Experience with industry standard Continuous Integration & Continuous Delivery and Build tools.
    • Database experience: Microsoft SQL Server required; Oracle, MongoDB or Maria desired.
    • Strong familiarity with software engineering, software configuration management, and automated upgrades to n-tiered applications.
    • Experience with industry standard Configuration Management tools.
    • Capable of analyzing and creating solutions for complex code issues and optimal environment design.
    • ITIL knowledge, especially in the areas of Release Management (RM) and Service Continuity Management (SCM). 
  • Time Management: Advanced skill in prioritizing competing demands and managing multiple concurrent tasks.
  • Project Management: Strong understanding of project management principles and fundamentals (i.e., estimating work efforts, defining work plans, delegating, monitoring and reporting schedule variances and scope changes).
  • Budgeting/Finance: Ability to budget, monitor, control and forecast labor hours and costs. Capable of managing a budget and forecasting hardware/software costs.
  • Verbal Communication: Ability to compose and verbally deliver information of varying levels, using appropriate grammar, tone, inflection and non-verbal cues, while also listening to and correctly deciphering verbal communication delivered by others. Includes the ability to comfortably present information to senior level management.
  • Written Communication: Ability and capacity to communicate ideas, facts and data in writing using appropriate grammar, syntax and sentence structure. 
  • Analytical Thinking: Ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way. 
  • Results Oriented: Ability to strive for optimal results by taking responsibility for timeliness, commitment to task and adherence to performance standards.
  • Ethics & Integrity: Ability to behave in a trustworthy & transparent manner.
  • Teamwork & Cooperation: Ability to work cooperatively with others and be part of a team.
  • Self-Control: Ability to keep emotions under control and to restrain from negative actions or behaviors. 
  • Information Seeking: Ability to gain a deeper understanding of work related issues or events by making a concerted effort to gather information and seek out development opportunities.
  • Initiative: Ability to go above and beyond in order to improve or enhance job results. 
  • Quality Control: Ability to monitor and check work related information and deliverables ensuring high quality and accuracy.
  • Customer Service: Ability to understand and help/assist both internal and external customers and meet their needs.
  • Flexibility/Adaptability: Ability to adapt to and work effectively within a variety of situations, individuals or groups, as well as understand and appreciate different and opposing perspectives.
  • Conceptual Thinking: Ability to understand a situation or problem by putting the different pieces together to see the bigger picture.



  • Must have a baccalaureate degree in a technical field (computer science, computer engineering, information technology, information systems, etc.) from an accredited U.S. college or university, or equivalent foreign institution. 
  • Must have a minimum of ten years relevant work experience.
  • ITIL Certification required within 90 days of hire.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


This description is intended to describe the type and level of work being performed by a person assigned to this position. It is NOT an exhaustive list of all duties and responsibilities required by a person so classified. The job may require additional hours beyond the normal 40-hour workweek.


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