Urban Science

D365/Dynamics AX IT Operations Sr. Specialist

2 weeks ago(1/3/2018 1:10 PM)
Job ID
# Positions
Information Technology

Overview and Summary

The Senior Specialist in Enterprise Applications is expected to function independently with minimal guidance. This role is responsible for the installation, set-up, configuration and maintenance of internal IT applications and services, with specific focus on D365/Dynamics AX.

Essential Duties and Responsibilities

  • Oversee the set-up, installation, customization and configuration of internal applications and services ensuring continuous functionality and capability for internal use.
  • Install service packs/updates within a pre-defined maintenance timeframe, to ensure continued security, functionality and usability of global applications and services.
  • Manage the process of internal data integrations, utilizing data staging techniques, ensuring that applications correctly transfer data (both automated and manual processes).
  • Manage the SQL administration process for internal servers, including but not limited to, patching, data recovery and performance monitoring.
  • Act as the point of escalation within the team to troubleshoot and correct issues and problems that cannot be resolved by Associates & Specialists.
  • Review industry best practices and provide suggestions for improvements in processes, procedures and system enhancements/upgrades to help improve the business functionality of internal applications and services.
  • Test applications and services, using a secured test environment/location, to ensure proper functioning prior to global launch of changes, updates and integrations.
  • Actively monitor the Service Manager system, assign end-user requests and respond in a timely manner to requests to troubleshoot issues with internal applications and services.
  • Actively monitor alerts and reports via Microsoft SCOM and proactively review and respond to issues in a timely manner, ensuring continued functionality of global applications and systems.
  • Create internal service accounts that are usable by ITO staff, ensuring accounts can be transferred across applications and users.
  • Document processes, procedures and customizations ensuring clarity of instruction for team members use.
  • Gather requirements from internal users and translate requirements into design modifications for internal applications and services.
  • Coach, mentor and train team members, ensuring instructions and rationale for work responsibilities is clearly explained and understood.
  • Works with manager in completing own annual goal setting and performance review in a timely manner.
  • Proactively communicates with upper management to provide updates and report issues in a timely manner.
  • Participate in ad-hoc IT Operations related projects or assignments, as needed.

Qualifications - Education and Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • Documentation: Advanced skill in technical writing and documentation.
  • Technical Knowledge: Advanced knowledge and experience with various technologies required for the specific role (i.e., Windows Server, Active Directory, SQL Server).
  • Architecture/System Design: Advanced knowledge and experience with system/application design and installation capabilities.
  • Time Management: Skilled in prioritizing competing demands and managing multiple concurrent tasks.
  • Project Management: Understanding of project management principles and fundamentals (i.e., estimating work efforts, defining work plans, delegating, monitoring and reporting schedule variances and scope changes).
  • Budgeting/Finance: Ability to gather and present cost analysis information to upper management.
  • Verbal Communication: Ability to compose and verbally deliver information of varying levels, using appropriate grammar, tone, inflection and non-verbal cues, while also listening to and correctly deciphering verbal communication delivered by others.
  • Written Communication: Ability and capacity to communicate ideas, facts and data in writing using appropriate grammar, syntax and sentence structure.
  • Analytical Thinking: Ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way.
  • Results Oriented: Ability to strive for optimal results by taking responsibility for timeliness, commitment to task and adherence to performance standards.
  • Ethics & Integrity: Ability to behave in a trustworthy & transparent manner.
  • Teamwork & Cooperation: Ability to work cooperatively with others and be part of a team.
  • Self-Control: Ability to keep emotions under control and to restrain from negative actions or behaviors.
  • Information Seeking: Ability to gain a deeper understanding of work related issues or events by making a concerted effort to gather information and seek out development opportunities.
  • Initiative: Requires the drive to go above and beyond in order to improve or enhance job results.
  • Quality Control: Skilled in monitoring and checking work related information and deliverables ensuring high quality and accuracy.
  • Customer Service: Ability to understand and help/assist both internal and external customers and meet their needs.
  • Flexibility/Adaptability:   Ability to adapt to and work effectively within a variety of situations, individuals or groups, as well as understand and appreciate different and opposing perspectives.
  • Conceptual Thinking: Ability to understand a situation or problem by putting the different pieces together to see the bigger picture.
  • Interpersonal Understanding: Ability to understand other’s feelings and concerns, and to value individual differences in people.
  • Self-Confidence: Ability to express confidence in dealing with challenging circumstances, in reaching decisions or forming opinions and in handling failures or set-backs constructively.
  • Organizational Commitment: Ability and willingness to align his/her own behavior with the needs, priorities and goals of the organization.
  • Relationship Building: Ability to effectively build and maintain friendly, warm relationships or networks of contacts with both internal and external clients.
  • Assertiveness: Ability and intent to appropriately display assertive behaviors to ensure others follow given directions.     


  • Must have a baccalaureate degree in a technical field (computer science, computer engineering, information technology, information systems, etc.) from an accredited U.S. college or university, or equivalent foreign institution.
  • Must have a minimum of five years relevant work experience.
  • ITIL Certification required within 90 days of hire.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


This description is intended to describe the type and level of work being performed by a person assigned to this position. It is NOT an exhaustive list of all duties and responsibilities required by a person so classified. The job may require additional hours beyond a traditional 40-hour workweek.


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