Urban Science

  • Implementation Lead

    Location UK-SRY-Reading
    Posted Date 4 months ago(4 months ago)
    Job ID
    # Positions
    Solution Engineering and Implementation
  • Overview and Summary

    Urban Science has developed a proprietary offering called Business Management Intelligence (BMI) which is a web-based business management solution that provides dealers, manufacturers, and field staff with the financial reporting, analysis and forecasting tools required to make critical business decisions. 



    The Implementation Lead will implement and lead the setup of new BMI implementations as well as the continued sustainment and upgrading of existing BMI implementations for the region.  The Implementation Lead will also work with Local Account Management team(s) to prioritize work and provide estimates for system setups and new functionality development.  In addition, the Development Lead will manage other team members.

    Essential Duties and Responsibilities


    • Responsible for leading and contributing to the implementation, development and delivery of BMI systems adhering to client requirements
    • Responsible for the setup, support and maintenance of scheduled activities to be delivered on time and within budget
    • Adhere to, support, and continuously improve processes.
    • Collaborate with Practice Leadership and Business Analysts to identify client needs.
    • Collaborate with Local Account Management team members and/or clients to address requests for new functionality or current functionality improvements.
    • Collaborate with Local Account Management team(s) to prioritize tasks and maintain a work backlog.
    • Collaborate with Local Account Management team(s) to identify and automate offline processes.
    • Act as technical consultant to assist Local Account Management team(s) in advising/supporting clients.
    • Assist with the development and delivery of technical training on new applications and application updates.
    • Manage team tasks utilizing the Scrum methodology.
      • Enforce quality control standards.
    • Perform peer code and design reviews.
    • Provide detailed effort estimates to team and project managers.

    Supervisory Responsibilities

    Responsible for all aspects of RSTMM (recruit, select, train, manage, motivate) of selected staff which includes the following:

    • Interviewing & selection
    • Setting objectives
    • Conducting performance appraisals
    • Assigning and prioritizing work
    • Approval of timesheets
    • Establish and maintain quality, quantity and timeliness of work
    • Employee development, career planning and promotions
    • Oversee training
    • Coach, mentor, manage and motivate
    • Interpret and carry out established corporate policy, including disciplinary procedures


    Qualifications - Education and Experience


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, abilities, and competencies required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Comprehensive knowledge of and specific experience in technologies that include:
      • Transact SQL (T-SQL) with experience utilizing Microsoft SQL Server (MSSQL 2014 experience preferred)
      • Excel & VBA
      • XML
    • Proficiency in:
      • Team Foundation Server (TFS) or any other AML tooling
      • Visual Studio or other IDE tooling
      • IIS, .NET Framework, DNS, Web Traffic
    • Basic understanding of:
      • Agile (more specifically Scrum)
      • Understanding of DevOps
      • C#
      • JavaScripHTML5/CSS
    • Strong knowledge of relational database fundamentals, including creating and executing queries, creating scripts, importing/exporting data, and manipulating data
    • Strong desire and ability to identify and solve problems
    • Strong attention to detail is required.
    • Requires strong capability to prioritize competing demands, manage multiple concurrent tasks and run meetings on schedule.
    • Oral Communication: Requires the ability to compose and verbally deliver information of varying levels, using appropriate grammar, tone, inflection and non-verbal cues, while also listening to and correctly deciphering verbal communication delivered by others
    • Written Communication: Requires the ability and capacity to communicate ideas, facts and data in writing using appropriate grammar, syntax and sentence structure including the ability to create technical documents
    • Analytical Thinking/Reasoning: Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way
    • Results Orientation: Requires the ability to strive for optimal results by taking responsibility for timeliness, commitment to task and adherence to performance standards
    • Ethics/Integrity: Requires the ability to behave in a trustworthy & transparent manner
    • Teamwork & Cooperation: Requires the ability to work cooperatively with others and be part of a team
    • Self-Control: Requires the ability to keep emotions under control and to restrain from negative actions or behaviors
    • Information Seeking: Requires the drive to gain a deeper understanding of work related issues or events by making a concerted effort to gather information and seek out development opportunities
    • Initiative: Requires the drive to go above and beyond in order to improve or enhance job results
    • Concern for Order, Quality & Accuracy: Requires the ability to monitor and check work related information and deliverables ensuring high quality and accuracy
    • Customer Service Orientation: Requires the ability to understand and help/assist both internal and external customers and meet their needs
    • Flexibility/Adaptability: Requires the ability to adapt to and work effectively within a variety of situations, individuals or groups, as well as understand and appreciate different and opposing perspectives
    • Conceptual Thinking/Critical Thinking: Requires the ability to understand a situation or problem by putting the different pieces together to see the bigger picture
    • Interpersonal Understanding: Requires the ability to understand other’s feelings and concerns, and to value individual differences in people
    • Self-Confidence: Requires the ability to express confidence in dealing with challenging circumstances, in reaching decisions or forming opinions and in handling failures or set-backs constructively
    • Organizational Commitment: Requires the ability and willingness to align his/her own behavior with the needs, priorities and goals of the organization
    • Relationship Building: Requires the ability to effectively build and maintain friendly, warm relationships or networks of contacts with clients/customers
    • Assertiveness: Requires the ability and intent to appropriately display assertive behaviors to ensure others follow and comply with given directions
    • Developing Others/Coaching Others: Requires the ability, desire and intent to teach and foster the development and long term capability of one or more employees by providing coaching, direction and feedback to enhance performance
    • Team Leadership: Requires the ability, desire and intent to lead and direct others for the purpose of enriching the development and function of a group of people in order to help them achieve desired goals and outcomes



    • Must have Baccalaureate degree in an appropriate field from an accredited college or university, equivalent foreign institution, or equivalent experience
      • Must have minimum of three years relevant work experience.
      • ScrumMaster certification preferred.



    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    This description is intended to describe the type and level of work being performed by a person assigned to this position.  It is NOT an exhaustive list of all duties and responsibilities required by a person so classified. The job may require additional hours beyond the normal 40-hour workweek.  




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