Urban Science

  • Manager - Dealer Network Planning

    Location US-MI-Detroit
    Posted Date 4 weeks ago(3/27/2018 1:52 PM)
    Job ID
    2018-3977
    # Positions
    1
    Category
    Local Account Management
  • Overview and Summary

    The Manager will support Dealer Network planning for our automotive client. This influential role is focused on client support, relationship building, project management, training, and presentation of data and business improvement concepts to senior level management. The manager must also possess client facing (preferably Automotive) experience as well as data analysis, team & project management, and some database related technical skills/knowledge. 

    Essential Duties and Responsibilities

     

    • Oversee a team that conducts Market Studies, as well as audit data and processes for data quality for assigned clients. 
    • Use in-depth knowledge of SQL to generate configurable, dynamic, reusable code.
    • Respond to client network inquiries and provide assistance as needed; including but not limited to answering questions regarding registration data, geography, maps, reports, and Microsoft products (Excel, Access, Word).
    • Provide general support including but not limited to creating general business reports, presentations, etc. as client department management may request.
    • Assumes responsibility for project outcomes, including delivery of projects that are on time, within budgeted hours and at an exceptional level of quality.
    • Assumes responsibility for accurate and high quality data being utilized on assigned projects.
    • Provides valuable knowledge and insight to senior management in creating estimates and proposals for clients.
    • Serves as liaison between client and Urban Science technical staff on development projects to clearly communicate client needs.
    • Acquires and maintains a thorough understanding of client data for assigned projects in order to properly create client deliverables.
    • Partners with internal teams to ensure that software is properly installed, set up and functioning at established quality levels.
    • Manages sustainment activities by updating software as appropriate to function at established quality levels.
    • Effectively responds to client inquiries/requests in a timely manner to help improve client satisfaction.
    • Establishes long-term business relationships with clients and understands client business needs to better identify client opportunities and support contract renewals.
    • Designs, creates and manages client databases, utilizing Urban Science proprietary software, ensuring accurate and high quality data.
    • Maintains a thorough understanding of one or more Urban Science solutions and applies that knowledge to better meet client needs.
    • Adheres to quality control standards for Urban Science and client organizations.
    • Leads or participates in presenting project status updates, using appropriate presentation tools, to client representatives or internal management to clearly communicate project results and conclusions.
    • Provides input to upper management in connection with assessing competitive conditions in order to detect on time business opportunities and/or deter competitive business threats.
    • Actively works with manager to understand and implement solutions to improve NPS (client satisfaction).
    • Works with manager to develop team oriented goals, which are to be reviewed and updated on a regular basis.

     

    Supervisory Responsibilities

    Responsible for all aspects of RSTMM (recruit, select, train, manage, motivate) of selected staff which includes the following:

    • Interviewing & selection
    • Setting objectives
    • Conducting performance appraisals
    • Assigning and prioritizing work
    • Employee development, career planning and promotions

    Qualifications - Education and Experience

     

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, ability and/or competency needed for successful performance in the role.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Data Savvy:  Requires experience in integrating and leveraging disparate data sources.
    • Developing & Coaching: Requires the ability, desire and intent to teach and foster the development and long term capability of one or more employees by providing coaching, direction and feedback to enhance performance
    • Database: Requires demonstrated knowledge of relational database management, including, creating and executing queries, creating scripts, importing/exporting data and manipulating data; knowledge and experience with SQL is required
    • Math & Statistics: Requires the ability to select and apply the right mathematical methods or formulas to solve a problem; requires basic descriptive statistics knowledge and the ability to understand and interpret statistical analyses
    • MS Office: Requires demonstrated knowledge of MS Excel for charting and graphing of data, writing formulas and utilizing functions, and filtering, sorting and formatting of data; requires intermediate knowledge of MS Word, PowerPoint and Access; knowledge and experience with Visio preferred
    • Technical/Software: Requires the ability to understand and work with software tools & packages used by Urban Science
    • Verbal Communication: Requires the ability to compose and verbally deliver information of varying levels, using appropriate grammar, tone, inflection and non-verbal cues, while also listening to and correctly deciphering verbal communication delivered by others
    • Written Communication: Requires the ability and capacity to communicate ideas, facts and data in writing using appropriate grammar, syntax and sentence structure
    • Analytical Thinking: Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way
    • Results Oriented: Requires the ability to strive for optimal results by taking responsibility for timeliness, commitment to task and adherence to performance standards
    • Ethics & Integrity: Requires the ability to behave in a trustworthy & transparent manner
    • Information Seeking: Requires the drive to gain a deeper understanding of work related issues or events by making a concerted effort to gather information and seek out development opportunities
    • Initiative: Requires the drive to go above and beyond in order to improve or enhance job results
    • Quality Control: Requires the ability to monitor and check work related information and deliverables ensuring high quality and accuracy
    • Self-Confidence: Requires the ability to express confidence in dealing with challenging circumstances, in reaching decisions or forming opinions and in handling failures or set-backs constructively
    • Developing & Coaching: Requires the ability, desire and intent to teach and foster the development and long term capability of one or more employees by providing coaching, direction and feedback to enhance performance
    • Time Management: Requires strong capability to prioritize competing demands, manage multiple concurrent tasks and run meetings on schedule
    • Project Management: Project management skills strongly preferred, including the ability to estimate work efforts, define work plans, delegate work, monitor progress and report schedule variances and scope changes
    • Negotiation: Knowledge and understanding of pricing, scope, cost estimates and internal/external impacts is strongly preferred

     

    EDUCATION and/or EXPERIENCE:

    • University degree required; technical degrees are strongly preferred (i.e., engineering, applied math, statistics, applied science, information systems, operations research, etc.) from an accredited college or university, or equivalent foreign institution. Non-technical degrees will be considered if candidate possesses appropriate level of analytical and technical knowledge required for the role; Masters or advanced degree preferred
    • Minimum of 6 years related work experience required (8 years experience preferred)    

    WORK ENVIRONMENT:

     

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      

    This description is intended to describe the type and level of work being performed by a person assigned to this position. It is NOT an exhaustive list of all duties and responsibilities required by a person so classified. The job may require additional hours beyond the normal 40-hour workweek.

     

     

     

     

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