Urban Science

  • Implementation Consultant

    Location MX-Mexico City
    Posted Date 3 months ago(8/17/2018 3:49 PM)
    Job ID
    2018-4043
    # Positions
    1
    Category
    Solution Engineering and Implementation
  • Overview and Summary

    Primary function is to provide post sales implementation services and support. Coordinates configuration, deployment and support project activities between LAM and IT. Under the guidance of manager, works within a delivery team to configure & build features/modules within new or existing client solutions and provide technical assistance in support of the application.

    Essential Duties and Responsibilities

    • Provides technical support to internal Urban Science clients currently utilizing software applications, including assisting with system set up and local application customization/development.
    • Ensure all incidents are tracked into support system utilized by implementation delivery staff
    • Monitor timely delivering of client support requests including prioritizing and balancing the tasks of implementation/delivery staff
    • Gathers business requirements from clients and translates those needs into applications software.
    • Determines best methodology and approach to implement and configure new requirements into existing and new client solutions.
    • Works closely with software development teams to test new application features, including identification of possible user actions and potential problems with current design/functionality.
    • Utilizes Urban Science tracking system to identify and resolve defects with existing software applications and applies approved processes for correction.
    • With manager guidance, plans, organizes, develops and delivers reports, deliverables and projects on time, adhering to client requested specifications.
    • Extract, manipulate, and analyze data using company software
    • Perform coding and testing functions, primarily in SQL and VBA, associated with the development of custom client software, including development of additional reports, as needed
    • Document existing and/or new processes related to any developed functionality and writes necessary technical documentation/training materials in support of new features with the application software.
    •  
    • Adheres to quality control standards for Urban Science and client organizations.
    • Proactively communicates with management to provide updates and report issues in a timely manner.
    • Actively supports and participates in required Urban Science training programs to achieve targeted development objectives.
    • Effectively responds to client inquiries/requests in a timely manner to help improve client satisfaction.
    • Works with manager in completing own annual goal setting and performance review in a timely manner.
    • Works with manager to prioritize other duties as assigned.

     

     

    Qualifications - Education and Experience

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, abilities, and competencies required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Ability to prioritize competing demands, manage multiple concurrent tasks and adapt to changing priorities.
    • For D4 applications only - Basic business financial acumen including knowledge of financial principles strongly preferred
    • Verbal Communication: Requires the ability to compose and verbally deliver information of varying levels, using appropriate grammar, tone, inflection and non-verbal cues, while also listening to and correctly deciphering verbal communication delivered by others
    • Written Communication: Requires the ability and capacity to communicate ideas, facts and data in writing using appropriate grammar, syntax and sentence structure
    • Analytical Thinking: Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way
    • Results Oriented: Requires the ability to strive for optimal results by taking responsibility for timeliness, commitment to task and adherence to performance standards
    • Ethics & Integrity: Requires the ability to behave in a trustworthy & transparent manner
    • Teamwork & Cooperation: Requires the ability to work cooperatively with others and be part of a team
    • Self-Control: Requires the ability to keep emotions under control and to restrain from negative actions or behaviors
    • Quality Control:  Adheres to quality control standards for Urban Science and client organizations.
    • Customer Service: Requires the ability to understand and help/assist both internal and external customers and meet their needs
    • Information Seeking: Requires the drive to gain a deeper understanding of work related issues or events by making a concerted effort to gather information and seek out development opportunities
    • Initiative: Requires the drive to go above and beyond in order to improve or enhance job results
    • Conceptual Thinking: Requires the ability to understand a situation or problem by putting the different pieces together to see the bigger picture
    • Interpersonal Understanding: Requires the ability to understand other’s feelings and concerns, and to value individual differences in people
    • Self-Confidence: Requires the ability to express confidence in dealing with challenging circumstances, in reaching decisions or forming opinions and in handling failures or set-backs constructively
    • Flexibility/Adaptability: Requires the ability to adapt to and work effectively within a variety of situations, individuals or groups, as well as understand and appreciate different and opposing perspectives
    • Relationship Building: Requires the ability to effectively build and maintain friendly, warm relationships or networks of contacts with clients/customers
    • Database: Requires demonstrated knowledge of relational database management, including, creating and executing queries, creating scripts, importing/exporting data and manipulating data; knowledge and experience with SQL is required
    • MS Office: Requires demonstrated knowledge of MS Excel for charting and graphing of data, writing formulas, utilizing functions, and filtering, sorting and formatting of data; ability to program within Microsoft Office applications using VBA is required.
    • Technical/Software: Must have demonstrated programming proficiency at the minimum requirement for the role (programming proficiency varies by role and my not be required in certain roles. For those roles where programming proficiency is needed, typical programming languages used may include .NET, VBA, C#, SQL, Java, HTML, SSIS and Open Source)
    • Time Management: Demonstrated ability to prioritize competing demands and manage multiple concurrent tasks is required
    • Tools: Proficiency in Visual Studio; Team Foundation Server (TFS) or any other AML tooling preferred.

    EDUCATION AND EXPERIENCE

    • University degree required; technical degrees are strongly preferred (i.e., engineering, computer science, management information systems, etc.) from an accredited college or university, or equivalent foreign institution.  Non-technical degrees will be considered if candidate possesses appropriate level of analytical and technical knowledge required for the role.
    • Minimum of 2 years related work experience preferred

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