Urban Science

  • Sr. Manager

    Location MX-Mexico City
    Posted Date 3 weeks ago(3 weeks ago)
    Job ID
    2018-4063
    # Positions
    1
    Category
    Local Account Management
  • Overview and Summary

    The Senior Manager is primarily responsible for servicing one solution for one client (varies by team) by focusing on renewing current contracts, helping to develop new business and assuming responsibility for delivery of projects.  This position is heavily focused on client handling, relationship building, project management and presenting to senior level management (internally & externally).

    Essential Duties and Responsibilities

    • Establishes long-term business relationships with clients and develops a firm understanding of client’s business needs in order to sell upgrades to existing contracts, and lead negotiations to renew & deliver client contracts.
    • Assumes responsibility for project outcomes, including delivery of projects that are on time, within budget and at an exceptional level of quality; includes accurately defining project timelines, forecasting, planning, tracking, executing and taking corrective action when needed.
    • Assumes responsibility for accurate and high quality data being utilized on assigned projects.
    • Serves as liaison between client and Urban Science technical staff on development projects to clearly communicate client needs and facilitate appropriate deliverable time frames based on internal capabilities and work load.
    • Acquires and maintains a thorough understanding of client data and information in order to properly create client deliverables and provide added, insightful solutions to address client needs.
    • Partners with internal teams to ensure that software is properly installed, set up and functioning at established quality levels.
    • Manages sustainment activities by updating software as appropriate to function at established quality levels.
    • Effectively responds to client inquiries/requests in a timely manner to help improve client satisfaction.
    • Frequently interacts with clients to provide consulting advice, design and present proposals, negotiate agreements, renew contracts, assist with decision making and manage client expectations.
    • Adheres to quality control standards for Urban Science and client organizations.
    • Understands and uses appropriate Urban Science tools and methodology in supporting client projects and deliverables
    • Clearly and confidently presents project status updates/conclusions, using appropriate presentation tools, to client representatives or internal management to communicate project results.
    • Provides input to the Account Executive/Account Manager in connection with assessing competitive conditions, in order to detect on time business opportunities and/or deter competitive business threats.
    • Provides valuable knowledge and insight to senior management in creating estimates and proposals for clients.
    • Actively works with manager to understand and implement solutions to improve NPS (client satisfaction).
    • Works with manager to review income statements, revenues, margins, labor and profitability targets; assists in making recommendations to improve profitability and accurately forecast costs.
    • Maintains a thorough understanding of one or more Urban Science solutions and applies that knowledge to better meet client needs.
    • Coordinates with individuals or teams to complete analyses, tasks and projects on time and with high quality.
    • Builds and maintains strong and effective internal relationships to foster collaboration and knowledge sharing across teams and offices.
    • Actively supports and participates in required Urban Science training programs to achieve targeted development objectives.
    • Proactively communicates with upper management to provide updates and report issues in a timely manner.
    • Works with manager in completing own annual goal setting and performance review in a timely manner.
    • Works with manager to develop team oriented goals, which are to be reviewed and updated on a regular basis.
    • Actively leads, supports and promotes change initiatives, and provides direction on how change initiatives impact work flow or performance.
    • Actively works with manager and Managing Director to support and promote eNPS (internal employee satisfaction) initiatives.
    • Works with manager to prioritize other duties as assigned.

    Qualifications - Education and Experience

    Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, ability and/or competency needed for successful performance in the role.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Verbal Communication:  Requires the ability to compose and verbally deliver information of varying levels, using appropriate grammar, tone, inflection and non-verbal cues, while also listening to and correctly deciphering verbal communication delivered by others
    • Written Communication:  Requires the ability and capacity to communicate ideas, facts and data in writing using appropriate grammar, syntax and sentence structure
    • Analytical Thinking:  Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way
    • Results Oriented:  Requires the ability to strive for optimal results by taking responsibility for timeliness, commitment to task and adherence to performance standards
    • Ethics & Integrity:  Requires the ability to behave in a trustworthy & transparent manner
    • Teamwork & Cooperation:  Requires the ability to work cooperatively with others and be part of a team
    • Self-Control:  Requires the ability to keep emotions under control and to restrain from negative actions or behaviors
    • Information Seeking:  Requires the drive to gain a deeper understanding of work related issues or events by making a concerted effort to gather information and seek out development opportunities
    • Initiative:  Requires the drive to go above and beyond in order to improve or enhance job results
    • Quality Control:  Requires the ability to monitor and check work related information and deliverables ensuring high quality and accuracy
    • Customer Service:  Requires the ability to understand and help/assist both internal and external customers and meet their needs
    • Flexibility/Adaptability:   Requires the ability to adapt to and work effectively within a variety of situations, individuals or groups, as well as understand and appreciate different and opposing perspectives
    • Conceptual Thinking:  Requires the ability to understand a situation or problem by putting the different pieces together to see the bigger picture
    • Interpersonal Understanding:  Requires the ability to understand other’s feelings and concerns, and to value individual differences in people
    • Self-Confidence:  Requires the ability to express confidence in dealing with challenging circumstances, in reaching decisions or forming opinions and in handling failures or set-backs constructively
    • Organizational Commitment:  Requires the ability and willingness to align his/her own behavior with the needs, priorities and goals of the organization
    • Relationship Building:  Requires the ability to effectively build and maintain friendly, warm relationships or networks of contacts with clients/customers
    • Assertiveness:  Requires the ability and intent to appropriately display assertive behaviors to ensure others follow and comply with given directions
    • Developing & Coaching:  Requires the ability, desire and intent to teach and foster the development and long term capability of one or more employees by providing coaching, direction and feedback to enhance performance
    • Strategic Influence:  Requires the ability to effectively persuade, convince, and influence others in order to gain support to achieve work related goals/objectives
    • Team Leadership:  Requires the ability to effectively take a role as leader of a team or department with a desire to help the group achieve business related outcomes
    • Database: Requires demonstrated knowledge of database management, including diagnostics and resolution of database errors
    • Math & Statistics: Requires the ability to select and apply the right mathematical methods or formulas to solve a problem; requires basic descriptive statistics knowledge and the ability to understand and interpret statistical analyses
    • MS Office: Requires advanced knowledge and experience with Excel & PowerPoint; Requires Intermediate knowledge and experience with MS Word; intermediate knowledge of Visio preferred
    • Technical/Software: Requires the ability to understand and work with software tools & packages used by Urban Science
    • Time Management: Requires strong capability to prioritize competing demands, manage multiple concurrent tasks and effectively manage meeting agendas on schedule
    • Project Management:  Extensive project management skills required, including the ability to estimate work efforts, define work plans, delegate work, monitor progress and report schedule variances and scope changes; requires the ability to follow established internal PMO procedures and present project conclusions to senior level management; proficiency in MS Project strongly preferred
    • Sales & Business Development: Requires the ability to identify potential new opportunities from the client and proactively communicate those opportunities to management; requires knowledge and understanding of sales and business development processes
    • Budget/Finance:  Requires the ability to understand and interpret income statements, revenues, margins, labor costs, profitability targets, impacts on profitability and develop pricing schedules that meet profitability targets
    • Negotiation:  Requires the ability to understand, explain and justify pricing, scope, cost estimates, as well as internal and external impacts

    EDUCATION and/or EXPERIENCE:

    • University degree required; technical degrees are strongly preferred (i.e., engineering, applied math, statistics, applied science, information systems, operations research, etc.) from an accredited college or university, or equivalent foreign institution.  Non-technical degrees will be considered if candidate possesses appropriate level of analytical and technical knowledge required for the role; Masters or advanced degree preferred
    • Minimum of 8 years related work experience required (10 years experience preferred)

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