Urban Science

  • Senior Manager Business Management

    Location AU-VI-Melbourne
    Posted Date 4 weeks ago(4 weeks ago)
    Job ID
    # Positions
    Local Account Management
  • Overview and Summary

    Responsible for ensuring the service contract between Urban Science and the client for the provision of the Urban Science Dealer Financial Reporting Solution (BMI) meets or exceeds the defined Service Level Agreements and that services are delivered with a high level of client satisfaction as measured by the semi-annual Net Promoter Score survey.

    Essential Duties and Responsibilities

    Monthly Submission Management:


    Maintaining dealers’ submission levels and maximising the quality of data submitted whilst providing dealers with assistance regarding specific accounting topics in relation to the BMI solution:


    • Facilitate all aspects of the monthly composite close process
    • Provide telephone support to dealers during the close period to assist with
      • linking new accounts within the account map
      • answering accounting and book keeping queries
      • advising on errors and warnings and other data validation queries
      • submitting the data to BMI
    • Check financial and statistical data of dealers; highlight any general accounting problems / themes within the data to the client;
    • Determine which dealers should be excluded from composites
    • Conduct a monthly composite close review meeting with the client
    • Coordinate and organise the dealer performance group meetings.
    • Support the facilitating dealer performance group meetings.

    Qualifications - Education and Experience


    • Degree qualified - Finance or Accounting degree, or Business Administration / MBA


    Ideal experience

    • 10+ years Automotive Business Management experience gained at an OEM / Dealer / Dealer Group / Consultancy, including previous experience with dealership financial analysis / composite solutions
    • Strong project management skills; able to manage multiple projects concurrently
    • Having worked for an OEM as an accountant with frequent dealer interaction or at the dealership level as an accountant including the management of dealer accounts, budgets, daily operating controls etc.
    • Familiarity of methods and processes in relation to dealer performance management and performance group meetings
    • Very comfortable using the standard suite of Microsoft office software - particularly Excel
    • Should have lead, managed and trained a small group of directs reports


    Personal characteristics

    • Professional manner and appearance
    • Self-confident, professional and skilful at customer contact
    • Able to manage own time and project deadlines
    • Able to work in a team environment, enjoy interacting with co-workers and clients
    • Patient, calm and good at transferring knowledge and information to others
    • Show initiative and able to find new solutions


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