Urban Science

  • Client Solutions Manager

    Location US-MI-Detroit
    Posted Date 2 weeks ago(10/4/2019 1:06 PM)
    Job ID
    # Positions
    Local Account Management
  • Overview and Summary

    The Manager is primarily responsible for managing client solutions, focused on renewing current contracts, helping to develop new business and assuming responsibility for delivery of projects.  This position is heavily focused on client relationship building, project management (related to data analytics, proprietary software and client consulting) and presenting to senior level management.  Intermediate SQL skills, importing/exporting and querying data from SQL server, required for this role.  Some direct employee management experience strongly preferred.  


    Essential Duties and Responsibilities

    • Utilizes Urban Science proprietary software solutions to effectively analyze data such as vehicle registration, demographic, unemployment rate, economic data etc., to help our clients maximize network efficiency and profitability. 
    • Serves as liaison between client and Urban Science technical staff on development projects to clearly communicate client needs and facilitate appropriate deliverable time frames based on internal capabilities and work load.
    • Provides valuable knowledge and insight to senior management in creating estimates and proposals for clients.
    • Acquires and maintains a thorough understanding of client data and information in order to properly create client deliverables and provide added, insightful solutions to address client needs.
    • Partners with internal teams to ensure that software is properly installed, set up and functioning at established quality levels.
    • Manages sustainment activities by updating software as appropriate to function at established quality levels.
    • Assumes responsibility for accurate and high quality data being utilized on assigned projects. Adheres to quality control standards for Urban Science and client organizations.
    • Assumes responsibility for project outcomes, including delivery of projects that are on time, within budget and at an exceptional level of quality; includes accurately defining project timelines, forecasting, planning, tracking, executing and taking corrective action when needed.
    • Clearly and confidently presents project status updates/conclusions, using appropriate presentation tools, to client representatives or internal management to communicate project results.
    • Maintains a thorough understanding of one or more Urban Science solutions and applies that knowledge to better meet client needs.

    Management Responsibilities:  Responsible for all aspects of RSTMM (recruit, select, train, manage, motivate) of selected staff.

    Qualifications - Education and Experience

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, ability and/or competency needed for successful performance in the role.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Thought Leadership: Requires ability to apply Urban Science methodologies and new ideas to the client’s mission critical problems to help them drive business
    • Data Savvy:  Requires experience in integrating and leveraging disparate data sources.
    • Database: Requires demonstrated knowledge and proficiency with data & analytic tools such as SQL with an emphasis on data manipulation, automation, validation, creating analytic datasets, and reporting
    • Math & Statistics: Requires the ability to select and apply the right mathematical methods or formulas to solve a problem; requires basic descriptive statistics knowledge and the ability to understand and interpret statistical analyses
    • MS Office: Requires demonstrated knowledge of MS Excel for charting and graphing of data, writing formulas and utilizing functions, and filtering, sorting and formatting of data; requires intermediate knowledge of MS Word, PowerPoint and Access; knowledge and experience with Visio preferred
    • Analytical Thinking: Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way
    • Initiative: Requires the drive to go above and beyond in order to improve or enhance job results
    • Developing & Coaching: Requires the ability, desire and intent to teach and foster the development and long-term capability of one or more employees by providing coaching, direction and feedback to enhance performance
    • Time Management: Requires strong capability to prioritize competing demands, manage multiple concurrent tasks and run meetings on schedule
    • Project Management: Project management skills strongly preferred, including the ability to estimate work efforts, define work plans, delegate work, monitor progress and report schedule variances and scope changes


    • University degree required; technical degrees are strongly preferred (i.e., engineering, applied math, statistics, applied science, information systems, operations research, etc.) from an accredited college or university, or equivalent foreign institution. 
    • Minimum of 6 years related work experience required (8 years experience preferred)


    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    This description is intended to describe the type and level of work being performed by a person assigned to this position. It is NOT an exhaustive list of all duties and responsibilities required by a person so classified. The job may require additional hours beyond the normal 40-hour workweek.





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