We are Automotive Business Scientists. We empower our clients to turn overwhelming industry data into discovery, action, and measurement of success. We are unique market leaders because we find and examine possibilities through the clarity of a scientific lens. Our unique approach to problem-solving, using scientific methods to uncover opportunities and drive success, sets us apart in the industry. To solve the toughest client challenges, we need curious, creative, and dedicated people to join our team and be part of this exciting journey.

We search for individuals who align with our core values and adhere to the highest standards of integrity and ethics in everything they do. Our company has the brightest minds and the biggest hearts at every level. We recognize that personal success takes on many different forms– professional and personal – so we provide many benefits and programs focused on Well-being, Growth, Community, and Recognition. One size does not fit all, so we encourage every Urban Scientist to discover their own formula for success. If this sounds like the company you want to work with, Apply Now!

Workplace flexibility has taken on a whole new meaning here at Urban Science. The requirements of each team, role, and employee can look quite different. Leaders work with their teams to determine the right balance for working in person and remotely, considering the needs of the business, our clients, cross-functional projects, individual work, and individual preferences. This role offers Hybrid Workplace flexibility at our Long Beach, CA office. The candidate must be local to the Long Beach, California area, available and willing to work in person as needed, with an expectation of increased in-person client interactions.

Position Overview: The position oversees and is part of a Network Subject Matter Experts team that provides client services for established LAM accounts. The focus of this role will be on directing and planning market studies for our clients to determine optimal Dealer Network Solutions. Urban Science Proprietary Software Solutions and Dealer Network Analysis Process (DNAP) will determine an optimal number of dealerships and geographic locations to maximize customer convenience and market share capture. This position coordinates and assigns projects by planning, organizing, developing, and delivering client-requested projects and ad hoc requests within a prescribed time schedule. This will include client-requested projects and requests that will be used to enhance LAM solutions. An individual in this role would be required to oversee a team that leverages their technical, automotive retail network analysis, and communication skills to execute these high-quality solutions for our clients independently.

At URBAN SCIENCE, we are committed to providing an employee experience that is inclusive and welcoming. We recognize that a wide range of perspectives and world views fosters better outcomes. We work diligently to ensure that our policies, practices, and procedures relating to hiring, training, development, career opportunities, and salary are administered equitably. We operate in accordance with all applicable employment laws and hold our employees accountable to do the same. We do not discriminate in any aspect of the employment relationship based on race, color, religion, creed, national origin, ancestry, sexual orientation, disability, weight, gender, gender identity, gender expression, age, or other protected characteristics.

Base Salary Range: The salary range for the Coastal Region is $136,850.00 to $172,380.00 with the possibility of a discretionary bonus. The range is based on market pay structures, but individual salaries are determined by factors such as business considerations, local market conditions, internal equity, and candidate qualifications including skills, education, and experience.

• Oversee and mentor the team that produces dealer network studies of different levels of complexity. Typical types of dealer network studies are:

  • National-level “blueprint” market studies to determine strategic optimal dealer networks based on the number, location, and performance of dealers.

  • Individual market studies to optimize network performance within a local market area based on existing networks and/or greenfield opportunities.

• Consult with the client on their strategic vision and point-of-view about what they want to accomplish with their dealer network planning activities.

  • Know and utilize, if appropriate, any key metrics the client focuses on.

  • Review the recent history of the dealer network for insights on how past events may have affected current performance.

  • Know recent or current initiatives in place to improve the dealer network.

  • Take initiative to anticipate client concerns and questions and build them into the analysis

• Utilize Urban Science Ni2 software and the Dealer Network Analysis Process (DNAP) to analyze data from the following sources: vehicle registrations, Urban Science DataHub™, demographics, employment rates, economic information, etc.

• Evaluate customer shopping behavior and individual dealer performance that affects individual markets.

• Utilize DNAP, the data evaluated in Ni2, any supplemental information, and the Subject Matter Expert’s own soft skills and dealer network analysis experience to construct a pragmatic and coherent “story of the market” that clearly presents the facts and recommendations to the client.

  • Demonstrate the ability to bring clarity and understanding to a complex situation and give the client confidence in Urban Science’s recommendations.

• If required, effectively present studies to the client clearly, concisely, and confidently.

  • Create and present an executive summary of the “story of the market” that will reassure the client about the analysis and recommendations.

  • Ability to “think on your feet” and “read” the audience for cues about how the material is received during a presentation, especially to senior-level executives.

  • Address all client concerns and requests generated during the presentation.

• Respond to client dealer network inquiries and help as needed, including, but not limited to, answering questions about Ni2 map and report products displaying registration data, sales data, dealer census data, demographic data, and geography and Microsoft products (Excel, PowerPoint, Access, Word).

• Provide general staffing support, including—but not limited to—creating general business reports, presentations, etc., as the client’s market representation department management may request.

• Collaborating with Urban Science Data Analytics teams to create alternative data models where traditional data sets such as sales and registrations are not readily available may be necessary.

• Collaborating with the Urban Science Expert Analytical Services team to consult on the appropriate approach to analysis and recommendation framing within the context of state dealer franchise laws (U.S.A. markets) may be necessary.

• Plans and executes in-person visits to markets to evaluate market conditions, assess competitive dealer networks, photograph dealerships, identify areas of significant retail activity and areas of growth/decline, and perform other tasks related to a market visit as required by the client may be required.

• Proficiency in automotive industry dealer network planning activities and our clients' environment, including state dealer franchise laws, emerging alternative retail formats, new brands entering the market, EV adoption and supporting infrastructure needs, supply chains, etc.

• Actively supports and participates in Urban Science network certification training programs to achieve targeted certification levels.

• Tracks, processes, analyzes and verifies data using Microsoft products.

• Adheres to quality control standards for Urban Science and Client(s).

• Conducts client training as needed.

• Other duties as assigned.

Supervisory Responsibilities:

Responsible for all aspects of RSTMM (recruit, select, train, manage, motivate) of selected staff which includes the following:

• Interviewing & Selection
• Setting objectives
• Conducting performance appraisals
• Assigning and prioritizing work
• Approval of timesheets
• Establish and maintain quality, quantity, and timeliness of work
• Employee development, career planning, and promotions
• Oversee training
• Coach, mentor, manage and motivate
• Interpret and carry out established corporate policy, including disciplinary procedures

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements below represent the required knowledge, skill, and ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to prioritize competing demands, manage multiple concurrent tasks, and adapt to changing priorities
• Ability to collaborate, possess team orientation, and have dedication to meeting and exceeding the expectations of other team members.
• Strong organization skills and attention to detail
• College-level math skills and solid mathematical grounding are required.
• Skills to execute simple statistical analysis and use advanced statistical tools (primarily Excel) to create scatter plots, bar charts, and histograms.
• Knowledge of basic descriptive statistics
• Knowledge of relational database fundamentals, including creating and executing queries, creating scripts, importing/exporting data, and manipulating data
• Oral communication skills necessary to express ideas clearly to individuals and groups, including senior executive-level clients.
• Written communication skills are necessary to communicate complex concepts and ideas clearly and concisely at a level appropriate for the audience.
• Ability to analyze problems and identify alternative solutions, applying appropriate Urban Science methodology.
• Must be able and willing to travel to fulfill the current and arising requirements of the role as needed.

EDUCATION and/or EXPERIENCE

• Bachelor's degree from an accredited U.S. college or university, or equivalent foreign institution is required, master’s degree preferred
• Minimum of 8 years related work experience required (10 years’ experience preferred)
• SQL experience highly desired
• Advanced Excel experience is required
• Microsoft Office Suite skills required

CERTIFICATES, LICENSES, REGISTRATIONS

Urban Science Network Certification is preferred for internal candidates. For external candidates, if hired in this role, continual progress and success in obtaining Network Certification will be a requirement.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  This description is intended to describe the type and level of work being performed by a person assigned to this position. It is NOT an exhaustive list of all duties and responsibilities required by a person so classified. The job may require additional hours beyond the normal 40-hour workweek.