We are Automotive Business Scientists. We empower our clients to turn overwhelming industry data into discovery, action and measured success.  We are unique market leaders because we find and examine possibilities through the clarity of a scientific lens. To solve the toughest client challenges, we need curious, creative and dedicated people to join our team. 

We search out individuals who align with our core values and who adhere to the highest standards of integrity and ethics in everything they do.  Our company is filled with the brightest minds and the biggest hearts at every level. We recognize that personal success takes on many different forms of the course of our lives – both professional and personally – so we provide a myriad of benefits and programs focused on Wellbeing, Growth, Community and Recognition.  One size does not fit all, so we encourage every Urban Scientist to discover their own formula for success.  If this sounds like the kind of company you would like to work with, Apply Now!

POSITION OVERVIEW

This position will provide operational support for a an industry-leading sales analysis solution that enables quick and easy analysis of geography and segment KPIs against competitors for a major automotive manufacturer. This role supports the delivery of client services and use technical skills to maintain software and database systems and create regular reporting deliverables.  Additionally, it requires providing analysis and reporting on key metrics for the platform's stakeholders. The position emphasizes technical and client-handling skills to carry out high-quality projects and tasks with precision and timeliness. The most commonly used technical tools in this position include proprietary software, advanced Excel, and SQL.
 

At Urban Science, workplace flexibility has evolved significantly. The needs of each team, role, and individual employee can vary greatly. Leaders collaborate with their teams to find an optimal balance between in-person and remote work, taking into account the business needs, client requirements, cross-functional projects, personal work styles, and preferences. The ideal location for candidates is the Dallas area, and they must be prepared to travel to the Plano, TX office as needed. Initial training may require additional attendance to the Dallas office for hands-on learning experiences. Regular, in-person, work currently one to two days per week (and likely expanding to three days a week) and attendance of monthly team meetings at the local office are essential for this role's success.  

URBAN SCIENCE DOES NOT AND WILL NOT OFFER IMMIGRATION RELATED SPONSORSHIP FOR THIS POSITION, EITHER NOW OR IN THE FUTURE.

• Plans, organizes, develops and delivers client-requested reports, deliverables and projects on time, adhering to client requested specifications.
• Designs, creates and manages client databases, utilizing Urban Science proprietary software, ensuring accurate and high-quality data.
• Serves as a contact for and develops relationships with the client to help respond to client requests and inquiries.
• Acquires and maintains a thorough understanding of client data for assigned projects to properly create client deliverables.
• Assume responsibility for accurate and high-quality data being utilized on assigned projects.
• Accurately performs application coding and testing functions associated with the development of custom client software.
• Tracks, processes, analyzes and verifies data to improve accuracy and quality.
• Use technical skills to accurately monitor, update and maintain Urban Science internal software systems.
• Attends project meetings to document meeting notes and stay up to date on project deliverables.
• Partners with internal teams to ensure that software is properly installed, set up and functioning at established quality levels.
• Adheres to quality control standards for Urban Science and client organizations.
• Coordinates with individuals or teams to complete analyses, tasks and projects on time and with high quality.
• Proactively communicates with management to provide updates and report issues in a timely manner.
• Actively works with manager to understand and implement solutions to improve NPS (client satisfaction).
• Actively supports and participates in required Urban Science training programs to achieve targeted development objectives.
  Works with manager in completing annual goal setting and performance review promptly.
• Provides training and coaching to Analysts as directed and assumes responsibility for reviewing the accuracy and quality of their work.
• Works with manager to prioritize other duties as assigned.

To successfully perform this job, an individual must be able to carry out each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, ability, and/or competency necessary for successful job performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Verbal Communication:  Requires the ability to compose and verbally deliver information of varying levels, using appropriate grammar, tone, inflection and non-verbal cues, while also listening to and correctly deciphering verbal communication delivered by others

• Written Communication:  Requires the ability and capacity to communicate ideas, facts and data in writing using appropriate grammar, syntax and sentence structure

• Analytical Thinking:  Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way

• Results Oriented:  Requires the ability to strive for optimal results by taking responsibility for timeliness, commitment to task and adherence to performance standards

• Ethics & Integrity:  Requires the ability to behave in a trustworthy & transparent manner

• Teamwork & Cooperation:  Requires the ability to work cooperatively with others and be part of a team

• Self-Control:  Requires the ability to keep emotions under control and to restrain from negative actions or behaviors

• Information Seeking:  Requires the drive to gain a deeper understanding of work-related issues or events by making a concerted effort to gather information and seek out development opportunities

• Initiative:  Requires the drive to go above and beyond to improve or enhance job results

• High Attention to Detail: Must demonstrate a meticulous approach to data quality, ensuring accuracy, consistency, and completeness. This role requires the ability to proactively identify discrepancies, troubleshoot issues, and conduct thorough research to maintain the highest data integrity standards. The candidate should be comfortable making necessary adjustments while adhering to best practices and quality control processes.

• Quality Control:  Requires the ability to monitor and check work related information and deliverables ensuring high quality and accuracy

• Customer Service:  Requires the ability to understand and help/assist both internal and external customers and meet their needs

• Flexibility/Adaptability:   Requires the ability to adapt to and work effectively within a variety of situations, individuals or groups, as well as understand and appreciate different and opposing perspectives

• Conceptual Thinking:  Requires the ability to understand a situation or problem by putting the different pieces together to see the bigger picture

• Interpersonal Understanding:  Requires the ability to understand other’s feelings and concerns, and to value individual differences in people

• Self-Confidence:  Requires the ability to express confidence in dealing with challenging circumstances, in reaching decisions or forming opinions and in handling failures or setbacks constructively

• Relationship Building:  Requires the ability to effectively build and maintain friendly, warm relationships or networks of contacts with clients/customers 

• Database: Requires demonstrated knowledge of relational database management, including, creating and executing queries, creating scripts, store procedures, importing/exporting data and manipulating data; knowledge and experience with SQL is required

• Math & Statistics: Requires knowledge of basic descriptive statistics and ability to execute simple statistical analyses, create scatter plots, bar charts and histograms; requires ability to select and apply the right mathematical methods or formulas to solve a problem

• MS Office: Requires demonstrated knowledge of MS Excel for charting and graphing of data, writing formulas and utilizing functions, and filtering, sorting and formatting of data; requires intermediate knowledge of MS Word, PowerPoint and Access. Power BI knowledge is highly desirable.

• Technical/Software: Must have demonstrated programming proficiency at the minimum requirement for the role (programming proficiency varies by role and may not be required in certain roles.  For those roles where programming proficiency is needed, typical programming languages used may include .NET, VBA, C#, SQL, Java, HTML, SSIS and Open Source)

• Time Management: Demonstrated ability to prioritize competing demands and manage multiple concurrent tasks is required

• Sales & Business Development: Ability to identify potential new opportunities from the client and proactively communicate those opportunities to management is required

EDUCATION and/or EXPERIENCE:

• University degree required; technical degrees are strongly preferred (i.e., engineering, applied math, statistics, applied science, information systems, operations research, etc.) from an accredited college or university, or equivalent foreign institution.  Non-technical degrees will be considered if candidate possesses appropriate level of analytical and technical knowledge required for the role

• Minimum of 2 years related work experience

CERTIFICATES, LICENSES, REGISTRATIONS:

• Certification of Apprentice for one practice area preferred (or external equivalent)

• Urban Science Ambassador

• Statistics 1 & Basic Statistics Assessment (or external equivalent)

• Intro to Operations Research (or external equivalent)

   

WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

URBAN SCIENCE is dedicated to fostering an inclusive and welcoming employee experience, recognizing that diversity in perspectives and worldviews leads to superior outcomes. We are committed to equitable administration of policies, practices, and procedures related to hiring, training, development, career opportunities, and compensation. We operate in full compliance with all relevant employment laws and expect our employees to uphold these standards. Discrimination is not tolerated in any aspect of the employment relationship, whether it be  race, religious creed, color, national origin, ancestry, physical disability, mental disability, weight, gender, gender identity, gender expression, medical condition, marital status, sex, age, sexual orientation or any other protected characteristic.

This description is intended to describe the type and level of work being performed by a person assigned to this position.  It is NOT an exhaustive list of all duties and responsibilities required by a person so classified. The job may require additional hours beyond the normal 40-hour workweek.