We are Automotive Business Scientists. We empower our clients to turn overwhelming industry data into discovery, action and measured success. We are unique market leaders because we find and examine possibilities through the clarity of a scientific lens. To solve the toughest client challenges, we need curious, creative and dedicated people to join our team. 

We search out individuals who align with our core values and who adhere to the highest standards of integrity and ethics in everything they do. Our company is filled with the brightest minds and the biggest hearts at every level. We recognize that personal success takes on many different forms of the course of our lives – both professional and personally – so we provide a myriad of benefits and programs focused on Wellbeing, Growth, Community and Recognition. One size does not fit all, so we encourage every Urban Scientist to discover their own formula for success. If this sounds like the kind of company you would like to work with, Apply Now!

POSITION OVERVIEW

With guidance, the Solution Manager will be primarily responsible for maintaining close relationships with the market and awareness of market needs. This includes researching and understanding the market and market problems, and customers’ willingness to pay for solutions that solve market problems. This position will also ensure the technical development of products/solutions are meeting the needs of the market and solving market problems. This role will support the Dealership Performance solution suite used to uncover, convert, and track daily traffic and sales opportunities. 

Workplace flexibility has taken on a whole new meaning here at Urban Science. The requirements of each team, role and employee can look quite different. Leaders work with their teams to determine the right balance for working in-person and remotely, considering the needs of the business, our clients, cross-functional projects, individual work, and individual preference. This role is a remote role.

URBAN SCIENCE DOES NOT AND WILL NOT PROVIDE IMMIGRATION RELATED SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE.

• Conducts market research, assesses market intelligence data and may attend client events, conferences and trade shows to assess and understand client & market needs in order to define market problems and user/buyer profiles that will enhance the current solution and/or result in future solution opportunities.
• Monitors, collects and assesses both competitor and product intelligence data, provides summary of conditions, performs gap analyses and makes recommendations regarding current and potential future solution opportunities.
• Determines the questions to be asked for win/loss analyses and collaborates with internal teams in collecting win/loss data and information.
• Elicit, analyze, validate, and document business and functional requirements, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, verifiable, and are truly solving the problems identified in the market and/or by clients.
• Produces documentation with business requirements, functional requirements and Use Cases for a component of the application for use by the Development team ensuring alignment with Stakeholder needs.
• Translates business perspective into technical perspective, and vice versa, by taking user stories and translating them into requirements.
• Perform routine QA/QC checks and be responsible for health and quality of the products under your management
• Collaborates with Marketing and Solution Lead on the toolkit items used to create materials, flyers, microsites, demos, etc. to assist with solution positioning and market strategy.
• Assists with preparing presentations and effectively presents to internal clients to provide status reports, updates and solution demonstrations.
• Provides solution subject matter expertise in regards to proposals, SOWs, pricing, fees, set-up, sustainment and best practices.
• Maintains informational content for solution on company intranet, including sales and marketing materials, demo site, training information, templates, etc.
• Partners closely with the Technical Product Manager to ensure solutions are meeting the needs of the market and solving the problems reflected within the market.
• Responsible for ensuring the solution roadmap is detailed and aligned to corporate strategy and partners closely with the Technical Product Manager to ensure the solution backlog is aligned to the roadmap.
• Partners with solution team in reviewing NPS (client satisfaction) feedback to understand the end user experience and determine improvements/enhancements needed for the solution.
• Collects testimonials from current clients that help show the value of the product/solution to potential future clients.
• Builds and maintains strong and effective internal relationships to foster collaboration and knowledge sharing across teams and offices.
• Works with manager in completing own annual goal setting and performance review in a timely manner.
• Works with manager to prioritize other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, ability and/or competency needed for successful performance in the role.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Verbal Communication:  Requires the ability to compose and verbally deliver information of varying levels, using appropriate grammar, tone, inflection and non-verbal cues, while also listening to and correctly deciphering verbal communication delivered by others
• Written Communication:  Requires the ability and capacity to communicate ideas, facts and data in writing using appropriate grammar, syntax and sentence structure
• Analytical Thinking:  Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way
• Results Oriented:  Requires the ability to strive for optimal results by taking responsibility for timeliness, commitment to task and adherence to performance standards
• Ethics & Integrity:  Requires the ability to behave in a trustworthy & transparent manner
• Teamwork & Cooperation:  Requires the ability to work cooperatively with others and be part of a team
• Self-Control:  Requires the ability to keep emotions under control and to restrain from negative actions or behaviors
• Information Seeking:  Requires the drive to gain a deeper understanding of work related issues and events
• Initiative:  Requires the drive to go above and beyond in order to improve or enhance job results
• Quality Control:  Requires the ability to monitor and check work related information and deliverables ensuring high quality and accuracy
• Customer Service:  Requires the ability to understand and help/assist both internal and external customers and meet their needs
• Flexibility/Adaptability:   Requires the ability to adapt to and work effectively within a variety of situations, individuals or groups, as well as understand and appreciate different and opposing perspectives
• Conceptual Thinking:  Requires the ability to understand a situation or problem by putting the different pieces together to see the bigger strategic picture
• Interpersonal Understanding:  Requires the ability to understand internal and external clients’ feelings and concerns, be able to relate to others and to value individual differences in people
• Self-Confidence:  Requires the ability to express confidence in dealing with challenging circumstances, in reaching decisions or forming opinions and in handling failures or set-backs constructively
• Organizational Commitment:  Requires the ability and willingness to align his/her own behavior with the needs, priorities and goals of the organization
• Relationship Building:  Requires the ability to effectively build and maintain friendly, warm relationships or networks of contacts with clients/customers
• Industry, Solution & Product Expertise: Requires in depth knowledge & expertise in the industry and with the use of Urban Science solutions and products within the industry
• Assertiveness:  Requires the ability and intent to appropriately display assertive behaviors
• Math & Statistics: Knowledge of basic descriptive statistics and the ability to understand and interpret statistical analyses is strongly preferred
• MS Office: Requires advanced knowledge and experience with Excel, PowerPoint and Word
• Technical/Software: Requires the ability to understand and work with software tools & packages used by Urban Science
• Time Management: Requires strong capability to prioritize competing demands, manage multiple concurrent tasks and run meetings on schedule
• Sales & Business Development: Requires the ability to identify potential new opportunities from the market and proactively define and communicate those opportunities
• Strategic Influence:  Requires the ability to effectively persuade, convince, and influence others in order to gain support to achieve work related goals/objectives

EDUCATION and/or EXPERIENCE:

• University degree required; degrees in Business, Communications, Marketing, Economics, Public Relations, Statistics or related field are preferred from an accredited college or university, or equivalent foreign institution. The ideal candidate will have a mix of education in both Business/Marketing with some technical courses (computer science, statistics, math, engineering).  Technical degrees will be considered if candidate possesses appropriate level of business and marketing knowledge required for the role.
• 5+ years of industry related work such as dealer, automotive, or product management experience is required

CERTIFICATES, LICENSES, REGISTRATIONS:

Internal certification for solution(s) under responsibility is preferred

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This description is intended to describe the type and level of work being performed by a person assigned to this position.  It is NOT an exhaustive list of all duties and responsibilities required by a person so classified. The job may require additional hours beyond the normal 40-hour workweek.