We are Automotive Business Scientists. We empower our clients to turn overwhelming industry data into discovery, action and measured success. We are unique market leaders because we find and examine possibilities through the clarity of a scientific lens. To solve the toughest client challenges, we need curious, creative and dedicated people to join our team. 

We search out individuals who align with our core values and who adhere to the highest standards of integrity and ethics in everything they do. Our company is filled with the brightest minds and the biggest hearts at every level. We recognize that personal success takes on many different forms of the course of our lives – both professional and personally – so we provide a myriad of benefits and programs focused on Wellbeing, Growth, Community and Recognition. One size does not fit all, so we encourage every Urban Scientist to discover their own formula for success. If this sounds like the kind of company you would like to work with, Apply Now!

POSITION OVERVIEW

The Solution Consultant plays a critical role in defining, delivering, and supporting Direct-to-Dealer software solutions. This role contributes to the development of new products and the activation and support of client implementations. The Solution Consultant is also responsible for managing the back-end systems and platforms that power direct to dealer solutions. The ideal candidate is a strategic thinker with strong analytical skills, technical fluency, and a passion for solving real-world dealership challenges.

Workplace flexibility has taken on a whole new meaning here at Urban Science. The requirements of each team, role and employee can look quite different. Leaders work with their teams to determine the right balance for working in-person and remotely, considering the needs of the business, our clients, cross-functional projects, individual work, and individual preference. This role is a remote role.

URBAN SCIENCE DOES NOT AND WILL NOT PROVIDE IMMIGRATION RELATED SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE.

Product Strategy & Development

• Assist in the management of product roadmaps in collaboration with Product Leadership and Development teams.
• Translate business needs into functional and technical requirements, user stories, and use cases.
• Participate in backlog grooming, sprint planning, and scrum ceremonies.
• Conduct competitive research and assess UI/UX enhancements.
• Partner with Solution Managers to ensure product-market fit and end-user value.

Client Implementation & Support

• Support client onboarding, configuration, and activation processes.
• Coordinate with third-party vendors to manage integrations and ensure system health.
• Act as the primary escalation point for implementation and integration issues.
• Perform QA/QC checks and monitor product performance post-launch.

Cross-Functional Collaboration

• Facilitate communication between stakeholders, developers, and customer-facing teams.
• Create and maintain documentation, job aids, and ways of working
• Support internal teams (Sales, Marketing, Customer Success) with product knowledge and analytical support
• Provide advanced support and issue resolution for assigned solutions.

Analytics & Continuous Improvement

• Analyze data to troubleshoot and resolve issues
• Track KPIs, manage system alerts, identify root causes and support fixes/enhancements
• Identify and implement process improvements and technical improvements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, ability and/or competency needed for successful performance in the role.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Verbal Communication:  Requires the ability to compose and verbally deliver information of varying levels, using appropriate grammar, tone, inflection and non-verbal cues, while also listening to and correctly deciphering verbal communication delivered by others
• Written Communication:  Requires the ability and capacity to communicate ideas, facts and data in writing using appropriate grammar, syntax and sentence structure
• Analytical Thinking:  Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way
• Results Oriented:  Requires the ability to strive for optimal results by taking responsibility for timeliness, commitment to task and adherence to performance standards
• Ethics & Integrity:  Requires the ability to behave in a trustworthy & transparent manner
• Teamwork & Cooperation:  Requires the ability to work cooperatively with others and be part of a team
• Self-Control:  Requires the ability to keep emotions under control and to restrain from negative actions or behaviors
• Information Seeking:  Requires the drive to gain a deeper understanding of work related issues and events
• Initiative:  Requires the drive to go above and beyond in order to improve or enhance job results
• Quality Control:  Requires the ability to monitor and check work related information and deliverables ensuring high quality and accuracy
• Customer Service:  Requires the ability to understand and help/assist both internal and external customers and meet their needs
• Flexibility/Adaptability:   Requires the ability to adapt to and work effectively within a variety of situations, individuals or groups, as well as understand and appreciate different and opposing perspectives
• Conceptual Thinking:  Requires the ability to understand a situation or problem by putting the different pieces together to see the bigger strategic picture
• Interpersonal Understanding:  Requires the ability to understand internal and external clients’ feelings and concerns, be able to relate to others and to value individual differences in people
• Self-Confidence:  Requires the ability to express confidence in dealing with challenging circumstances, in reaching decisions or forming opinions and in handling failures or set-backs constructively
• Organizational Commitment:  Requires the ability and willingness to align his/her own behavior with the needs, priorities and goals of the organization
• Relationship Building:  Requires the ability to effectively build and maintain friendly, warm relationships or networks of contacts with clients/customers
• Industry, Solution & Product Expertise: Requires in depth knowledge & expertise in the industry and with the use of Urban Science solutions and products within the industry
• Assertiveness:  Requires the ability and intent to appropriately display assertive behaviors
• Math & Statistics: Knowledge of basic descriptive statistics and the ability to understand and interpret statistical analyses is strongly preferred
• MS Office: Requires advanced knowledge and experience with Excel, PowerPoint and Word
• Technical/Software: Requires the ability to understand and work with software tools & packages used by Urban Science
• Time Management: Requires strong capability to prioritize competing demands, manage multiple concurrent tasks and run meetings on schedule
• Sales & Business Development: Requires the ability to identify potential new opportunities from the market and proactively define and communicate those opportunities
• Strategic Influence:  Requires the ability to effectively persuade, convince, and influence others in order to gain support to achieve work related goals/objectives

EDUCATION and/or EXPERIENCE:

• Bachelor’s degree in Business, Computer Science, Engineering, or related field.
• 3-5 years of experience in product management, business analysis, or solution consulting.
• Strong understanding of the Software Development Lifecycle (SDLC).
• Experience with requirements management tools, mockup/prototype tools, and process flow diagrams.
• Proficiency in Excel, SQL, and familiarity with APIs, HTML, and help desk platforms (e.g., Zendesk).
• Excellent verbal and written communication skills.
• Strong analytical, data, and critical thinking abilities.
• Demonstrated ability to work cross-functionally and manage multiple priorities

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This description is intended to describe the type and level of work being performed by a person assigned to this position.  It is NOT an exhaustive list of all duties and responsibilities required by a person so classified. The job may require additional hours beyond the normal 40-hour workweek.