We are Automotive Business Scientists. We empower our clients to turn overwhelming industry data into discovery, action and measured success.  We are unique market leaders because we find and examine possibilities through the clarity of a scientific lens. To solve the toughest client challenges, we need curious, creative and dedicated people to join our team. 

We search out individuals who align with our core values and who adhere to the highest standards of integrity and ethics in everything they do.  Our company is filled with the brightest minds and the biggest hearts at every level. We recognize that personal success takes on many different forms of the course of our lives – both professional and personally – so we provide a myriad of benefits and programs focused on Wellbeing, Growth, Community and Recognition.  One size does not fit all, so we encourage every Urban Scientist to discover their own formula for success.  If this sounds like the kind of company you would like to work with, Apply Now!

POSITION OVERVIEW:

The Dealer Direct Group Account Manager is a strategic leadership role responsible for managing relationships with large dealer groups, driving business growth, and leading a team to ensure the successful delivery of Urban Science Dealership Performance solutions. This role combines client-facing responsibilities with internal team leadership, requiring a deep understanding of dealership operations and the ability to guide both clients and staff toward shared success.

This role has current Hybrid Workplace flexibility with preference for a candidate that resides local to one of our offices, with availability to work in-person three days per week. We are headquartered in Detroit, MI and have additional U.S. based offices in Atlanta, Dallas (Plano), LA (Long Beach), Nashville (Franklin), New York (Woodcliff Lake, NJ), and Washington D.C. (Reston, VA).

However, consideration will be given for fully remote work if a candidate resides elsewhere in the United States.

URBAN SCIENCE DOES NOT AND WILL NOT PROVIDE IMMIGRATION RELATED SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE.

• Lead and manage a team of consultants and managers responsible for individual and group dealer accounts.

• Management Responsibilities:

  • Directly responsible for managing the Dealer Direct team, which would include all aspects of RSTMM (recruit, select, train, manage, motivate) including the following:

  • Interviewing & selection

  • Setting objectives

  • Conducting performance appraisals

  • Assigning and prioritizing work

  • Approval of timesheets

  • Establish and maintain quality, quantity and timeliness of work

  • Employee development, career planning and promotions

  • Oversee training

  • Coach, mentor, manage and motivate

  • Set the direction for and carry out established corporate policy, including disciplinary procedures

  • Act as an escalation point for any and issues

• Responsible for demonstrating effective leadership skills by articulating the company vision, inspiring commitment, exemplifying professionalism, supporting innovation and change, and building strong, collaborative working relationships

• May serve as the primary point of contact for assigned dealer group accounts.
• Build and maintain long-term client relationships through strategic planning and regular communication.
• Drive upsell and cross-sell opportunities to expand account revenue.
• Monitor account performance and deliver executive-level insights and recommendations.
• Develop a deep understanding of clients’ business goals, challenges and industry trends.
• Collaborate with internal teams (e.g. Business Development, Practice, Client Success) to ensure client satisfaction and successful delivery of services.
• Responsible for managing the relations with prospective dealers, dealer groups, and allied industry leaders. 
• Supports internal contract management activities including CRM system tasks, revenue monitoring and budget support. 
• Identifies opportunities for Urban Science to expand existing client relationships.
• Subject matter expert of Urban Science’s Dealer Direct solutions and applies that knowledge to better meet client needs.
• Oversee and facilitate the training of the field staff and dealers for assigned accounts.
• Maintains a current and expansive knowledge of dealership operations industry trends in Automotive to effectively position the value proposition of Urban Science solutions.
• Works with manager in completing own annual goal setting and performance review in a timely manner.
• Works with manager to prioritize other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Verbal Communication: Requires the ability to compose and verbally deliver information of varying levels, using appropriate grammar, tone, inflection and non-verbal cues, while also listening to and correctly deciphering verbal communication delivered by others.
• Written Communication: Requires the ability and capacity to communicate ideas, facts and data in writing using appropriate grammar, syntax and sentence structure.
• Analytical Thinking: Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way.
• Results Oriented: Requires the ability to strive for optimal results by taking responsibility for timeliness, commitment to task and adherence to performance standards.
• Ethics & Integrity: Requires the ability to behave in a trustworthy & transparent manner
• Teamwork & Cooperation: Requires the ability to work cooperatively with others and be part of a team.
• Self-Control: Requires the ability to keep emotions under control and to restrain from negative actions or behaviors.
• Information Seeking: Requires the drive to gain a deeper understanding of work related issues or events by making a concerted effort to gather information and seek out development opportunities.
• Initiative: Requires the drive to go above and beyond in order to improve or enhance job results.
• Quality Control: Requires the ability to monitor and check work related information and deliverables ensuring high quality and accuracy.
• Customer Service: Requires the ability to understand and help/assist both internal and external customers and meet their needs.
• Flexibility/Adaptability: Requires the ability to adapt to and work effectively within a variety of situations, individuals or groups, as well as understand and appreciate different and opposing perspectives.
• Conceptual Thinking: Requires the ability to understand a situation or problem by putting the different pieces together to see the bigger picture.
  Interpersonal Understanding: Requires the ability to understand other’s feelings and concerns, and to value individual differences in people.
• Self-Confidence: Requires the ability to express confidence in dealing with challenging circumstances, in reaching decisions or forming opinions and in handling failures or set-backs constructively.
• Organizational Commitment: Requires the ability and willingness to align his/her own behavior with the needs, priorities and goals of the organization.
• Relationship Building: Requires the ability to effectively build and maintain friendly, warm relationships or networks of contacts with clients/customers.
• Assertiveness: Requires the ability and intent to appropriately display assertive behaviors to ensure others follow and comply with given directions.
• Strategic Influence: Requires the ability to effectively persuade, convince, and influence others in order to gain support to achieve work related goals/objectives.
• MS Office: Requires demonstrated knowledge and experience with Excel, PowerPoint and Word.
• Technical/Software: Requires the ability to understand and work with software tools & packages used by Urban Science.
• Time Management: Requires strong capability to prioritize competing demands, manage multiple concurrent tasks and effectively manage meetings on schedule.
• Project Management: Requires full responsibility for the delivery of multiple, concurrent account projects that are on time, within budget and at high quality.
• Sales & Business Development: Requires advanced knowledge and experience with sales and business development processes.
• Budget/Finance: Requires the ability to understand and interpret income statements, revenues, margins, labor costs, profitability targets, impacts on profitability and develop pricing schedules that meet profitability targets.
• Negotiation: Requires strong formal negotiation skills including the ability to explain and justify pricing, scope, cost estimates, as well as internal and external impacts.

EDUCATION and EXPERIENCE:

• University degree preferred; business or related degrees are preferred from an accredited college or university, or equivalent foreign intuition.
• 5+ years of experience in account management, client services or sales.
• Proven track record of managing and growing strategic accounts.
• Strong interpersonal, communication and negotiation skills.
• Strong business acumen
• Experience with CRM systems (ex. SalesForce)
• Deep knowledge of US automotive OEM field staff, dealer sales and marketing operations.
• Strong people management experience.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This description is intended to describe the type and level of work being performed by a person assigned to this position. It is NOT an exhaustive list of all duties and responsibilities required by a person so classified. The job may require additional hours beyond the normal 40-hour workweek.