We are Automotive Business Scientists. We empower our clients to turn overwhelming industry data into discovery, action and measured success. We are unique market leaders because we find and examine possibilities through the clarity of a scientific lens. To solve the toughest client challenges, we need curious, creative and dedicated people to join our team. 

We search out individuals who align with our core values and who adhere to the highest standards of integrity and ethics in everything they do. Our company is filled with the brightest minds and the biggest hearts at every level. We recognize that personal success takes on many different forms of the course of our lives – both professional and personally – so we provide a myriad of benefits and programs focused on Wellbeing, Growth, Community and Recognition. One size does not fit all, so we encourage every Urban Scientist to discover their own formula for success. If this sounds like the kind of company you would like to work with, Apply Now!

POSITION OVERVIEW

With the success of our revolutionary suite of Media Performance solutions that takes the guesswork out of planning, deploying, and optimizing automotive media, we are looking for a Client Specialist to help support our growth within the agency and ad-tech community.

This role has current Hybrid Workplace flexibility, and candidates must be available to work in-person two to three days per week at an Urban Science office location. We are headquartered in Detroit, MI and additionally have flexibility to consider candidates local to Atlanta, Dallas (Plano), or Nashville (Franklin).

URBAN SCIENCE DOES NOT AND WILL NOT PROVIDE IMMIGRATION RELATED SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE.

• AdTech team operational and client account support.
• Process and analyze usage reports from platform, agency and OEM contracts.
• Support the development of a reporting repository for Media Performance projects.
• Maintain Media Performance project data at the Solution, Platform, Brand, and Segment levels.
• Coordinate with internal teams to ensure services are activated and running smoothly.
• Act as main point of contact for questions or concerns from active clients and users.
• Support Senior Engagement Managers and Head of Sales on day-to-day client needs, such as research.
• Coordinate with internal teams to ensure services are activated and running smoothly.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, abilities, and competencies required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required:

• Data Savvy:  Requires a broad understanding of real-time analytics, and experience working with data to provide clear and insightful recommendations
• Data management skills (SQL or Access is nice to have)
  Requires demonstrated knowledge of excel, ability to do pivot tables, macros, etc. 
• MS Office: Requires solid knowledge of MS Excel, Word, PowerPoint, Teams, and Outlook
• Thought Leadership: Requires ability to apply Urban Science methodologies and new ideas to the client’s mission critical problems to help them drive business
• Experience being a process creator/innovator
• Ability to ask relevant, thoughtful questions, take initiative, critical thinker
• Communication skills: Strong written and verbal skill set required.  Ability to communicate concisely and coordinate effectively with various levels of leadership, and across various teams/offices
• Presentation skills: Ability to conduct professional presentations with various levels of leadership
• Analytical Thinking: Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way
• Initiative: Requires the drive to go above and beyond to improve or enhance job results.  Ability to work independently in assigned space
• Time Management: Requires strong capability to prioritize competing demands, manage multiple concurrent tasks and run meetings on schedule
• Project Management: Project management skills, including the ability to estimate work efforts, define work plans, monitor progress and report schedule variances and scope changes.  Responsible and accountable to meet deadlines and deliver work as needed.

Preferred:

• Campaign analytics background
• Account management background
• Digital automotive marketing experience
• Accounting, billing and reporting knowledge
• Automotive media, Insertion Order, product/service usage reporting

EDUCATION and/or EXPERIENCE:

• Bachelor's degree in business, Marketing, etc. required; other degrees considered with demonstrated ability to apply advanced skill in quantitative analysis.
• Minimum of 3 years related work experience required
• Digital marketing/agency experience required

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This description is intended to describe the type and level of work being performed by a person assigned to this position. It is NOT an exhaustive list of all duties and responsibilities required by a person so classified. The job may require additional hours beyond a traditional 40-hour workweek.