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This position supports the delivery of client services on an account team. The Consultant is focused on both technical & client handling skills to execute high quality projects and assignments with a high degree of accuracy in a timely manner. This position requires independence and has a high degree of client relationship management. The ideal candidate will have strong leadership, analytical, client facing and technical skills (not developer level - mostly SQL, Advanced Excel and using Proprietary Software). University degree required; analytical or technical degrees are strongly preferred (i.e., engineering, applied math, statistics, applied science, information systems, operations research, etc.) from an accredited college or university, or equivalent foreign institution. Non-technical degrees considered with right combination of experience related to the position requirements.
Company Overview: Urban Science is a team oriented, business-solutions company focused on supporting the needs of the sales and marketing function of the automotive industry. We leverage a scientific methodology to help our client partners sell more vehicles, improve profitability and increase customer loyalty. And we do that by helping solve their toughest challenges including planning an optimal dealership network, improving individual dealer performance and efficiently converting sales leads into sales. In short, we guide business through science—and we’ve been doing this since 1977.
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This position supports the delivery of client services on an account team. The Consultant is focused on both technical & client handling skills to execute high quality projects and assignments with a high degree of accuracy in a timely manner.
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Urban Science is a business-solutions company focused on supporting the needs of the sales and marketing function of the automotive industry. We leverage a scientific methodology to help our client partners sell more vehicles, improve profitability and increase customer loyalty. And we do that by helping solve their toughest challenges including planning an optimal dealership network, improving individual dealer performance and efficiently converting sales leads into sales. In short, we guide business through science—and we’ve been doing this since 1977. SUMMARY:
Under direct supervision, the Client Success Associate provides real-time support via phone/chat/email to automotive clientele and consumers. Responds to, researches, diagnoses, and resolves problems through real-time discussions/chat with users. This role contributes to client satisfaction by fostering positive dealer relationships and minimizing customer pain points.
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Urban Science is a business-solutions company focused on supporting the needs of the sales and marketing function of the automotive industry. We leverage a scientific methodology to help our client partners sell more vehicles, improve profitability and increase customer loyalty. And we do that by helping solve their toughest challenges including planning an optimal dealership network, improving individual dealer performance and efficiently converting sales leads into sales. In short, we guide business through science—and we’ve been doing this since 1977. SUMMARY:
Under direct supervision, the Client Success Specialist is responsible for retaining and growing an assigned customer base of automotive dealerships by improving overall client experience. The Client Success Specialist identifies opportunities for dealer improvement and success and provides dealership consulting. This role builds client satisfaction by fostering positive dealer relationships and minimizing customer pain points.
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This Manager role will be responsible for supporting the delivery of Automotive OEM client services which are mainly focused on Dealership Network Analysis (analyzing networks of Automotive Dealerships for optimal operational efficiency and profitability) projects. This position is heavily focused on client relationship building and sustainment, project management and presenting project conclusions to mid-level management.
The position also holds responsibility for effectively managing and motivating a small team of direct reports. The ideal candidate will have strong leadership, analytical, client facing and technical skills (not developer level - mostly SQL, Advanced Excel and using Proprietary Software). University degree required; analytical or technical degrees are strongly preferred (i.e., engineering, applied math, statistics, applied science, information systems, operations research, etc.) from an accredited college or university, or equivalent foreign institution. Non-technical degrees considered with right combination of experience related to the position requirements.
Company Overview: Urban Science is a team oriented, business-solutions company focused on supporting the needs of the sales and marketing function of the automotive industry. We leverage a scientific methodology to help our client partners sell more vehicles, improve profitability and increase customer loyalty. And we do that by helping solve their toughest challenges including planning an optimal dealership network, improving individual dealer performance and efficiently converting sales leads into sales. In short, we guide business through science—and we’ve been doing this since 1977.
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Position Overview: This Analyst role is a very team oriented position which encorporates the use of Technical, Analytic and Client facing communications skills. A person in this role supports the delivery of client services using their technical skills (mostly SQL, Advanced Excel and Using Urban Science Poprietary Software Solutions) to execute quality data-related projects and assignments with a high degree of accuracy and in a timely manner. STEM focused degrees in Computer Science, Math and Statisics as well as other technical degrees are a good foundation for this kind of position. The technical aspect of the role is not developer level but uses a lot of basic SQL skills.
Urban Science is a business-solutions company focused on supporting the needs of the sales and marketing function of the automotive industry. We leverage a scientific methodology to help our client partners sell more vehicles, improve profitability and increase customer loyalty. And we do that by helping solve their toughest challenges including planning an optimal dealership network, improving individual dealer performance and efficiently converting sales leads into sales. In short, we guide business through science—and we’ve been doing this since 1977.
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Urban Science is a business-solutions company focused on supporting the needs of the sales and marketing function of the automotive industry. We leverage a scientific methodology to help our client partners sell more vehicles, improve profitability and increase customer loyalty. And we do that by helping solve their toughest challenges including planning an optimal dealership network, improving individual dealer performance and efficiently converting sales leads into sales. In short, we guide business through science—and we’ve been doing this since 1977.
This position supports the delivery of client services on an account team. The Analyst is focused on both technical & client handling skills to execute high quality projects and assignments with a high degree of accuracy in a timely manner.
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Urban Science is a business-solutions company focused on supporting the needs of the sales and marketing function of the automotive industry. We leverage a scientific methodology to help our client partners sell more vehicles, improve profitability and increase customer loyalty. And we do that by helping solve their toughest challenges including planning an optimal dealership network, improving individual dealer performance and efficiently converting sales leads into sales. In short, we guide business through science—and we’ve been doing this since 1977.
This position supports the delivery of client services on an account team. The Analyst is focused on both technical & client handling skills to execute high quality projects and assignments with a high degree of accuracy in a timely manner.
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This position supports the delivery of client services on an account team. The Sr. Consultant is focused on both technical & client handling skills, with a heavier focus on client handling and relationship building. This position has greater independence and customer relationship handling, over and above the Consultant role.
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The Services Lead role is expected to function independently with minimal guidance in supporting internal end users with desktop, laptop, and mobile device hardware/software needs. In addition, the Lead role is expected to have full responsibility for managing and motivating a team of direct reports.
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Urban Science is a consulting firm that strives to help auto manufacturers make the most of their retail sales and distribution channels by providing market analysis and software tools for managing retail networks and customer relationships. Urban Science operates in offices in North America, Europe, and Asia/Pacific region and over the years its client list has included most of the world’s major automakers.
This position will support the client’s development and execution of Canadian dealer network strategy while based in Toronto, Canada. This individual will support the client’s use of Urban Science proprietary software products, such as MarketSmarts® and CAMS (Computer Assisted Market Studies). Above all, this person will use communication, analytical and technical skills to independently execute high quality data-related projects and assignments in a timely manner, while concurrently managing client expectations and client deliverables. This position will require frequent travel to the US to include time for training.
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This role is responsible for the accuracy of collected dealer data into the Core and Common Composite, as well as advising the client and NSCs on the standardization of calculations and accounting practices.
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With guidance, the Solution Manager will be primarily responsible for maintaining close relationships with the market and awareness of market needs. This includes researching and understanding the market and market problems, and customers’ willingness to pay for solutions that solve market problems. This position will also partner closely with the Technical Product Manager to ensure the technical development of products/solutions are meeting the needs of the market and solving market problems.
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Urban Science is a business-solutions company focused on supporting the needs of the sales and marketing function of the automotive industry. We leverage a scientific methodology to help our client partners sell more vehicles, improve profitability and increase customer loyalty. And we do that by helping solve their toughest challenges including planning an optimal dealership network, improving individual dealer performance and efficiently converting sales leads into sales. In short, we guide business through scienceand we've been doing this since 1977.
Overview:
This person will support the delivery of client services. This person will use technical skills to execute high quality data-related projects and assignments with a high degree of accuracy and in a timely manner.
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The Manager will support Dealer Network planning for our automotive client. This influential role is focused on client support, relationship building, project management, training, and presentation of data and business improvement concepts to senior level management. The manager must also possess client facing (preferably Automotive) experience as well as data analysis, team and project management, and some database related technical skills/knowledge. Position is located on-site in Auburn Hills, MI.
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Urban Science is a business-solutions company focused on supporting the needs of the sales and marketing function of the automotive industry. We leverage a scientific methodology to help our client partners sell more vehicles, improve profitability and increase customer loyalty. And we do that by helping solve their toughest challenges including planning an optimal dealership network, improving individual dealer performance and efficiently converting sales leads into sales. In short, we guide business through science—and we’ve been doing this since 1977.
This position supports the delivery of client services on an account team. The Analyst is focused on both technical & client handling skills to execute high quality projects and assignments with a high degree of accuracy in a timely manner.
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This person will support the delivery of client services. This person will use technical skills to execute high quality data-related projects and assignments with a high degree of accuracy and in a timely manner.
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Urban Science is a business-solutions company focused on supporting the needs of the sales and marketing function of the automotive industry. We leverage a scientific methodology to help our client partners sell more vehicles, improve profitability and increase customer loyalty. And we do that by helping solve their toughest challenges including planning an optimal dealership network, improving individual dealer performance and efficiently converting sales leads into sales. In short, we guide business through science—and we’ve been doing this since 1977.
Overview: The Senior Manager is primarily responsible for servicing one solution for one client (varies by team) by focusing on renewing current contracts, helping to develop new business and assuming responsibility for delivery of projects. This position is heavily focused on client handling, relationship building, project management and presenting to senior level management (internally & externally). The main offering within the Dealer Performance Practice area is called Business Management Intelligence (BMI) which is a proprietary solution that provides dealerships with actionable information to improve dealership operations and profitability in all departments through the use of dashboards and key performance indicator analysis compared to composite groups. This person is responsible for the BMI financial reporting system in support of our clients. This role will audit all dealer financial data to ensure compliance with client standards. Additionally this person gathers timely financial statements from all dealerships, and is responsible for reporting to the client. The successful candidate has strong Dealer Financial knowledge and / or experience.
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The ideal Sr. Manager - Digital Marketing candidate possesses significant experience and current knowledge of the digital automotive shopping and marketing landscape. The Sr. Manager focus will be driving digital sales and data analysis. The products and services provided to our clients in the C4 space include but are not limited to Lead Capture & Distribution, Demographic Segmentation & Qualification Services, Customer Treatment Engines, Analytics & Reporting. Automotive Industry experience and 4 year University Degree Required (see qualifications details below).
The Sr. Manager - Digital Marketing role is primarily responsible for servicing one solution for one client (varies by team) by focusing on renewing current contracts, helping to develop new business and assuming responsibility for delivery of projects. This position is heavily focused on client handling, relationship building, project management, presenting to senior level management (internally & externally), and expanded C4 responsibilities.
Company Overview: Urban Science is a business-solutions company focused on supporting the needs of the sales and marketing function of the automotive industry. We leverage a scientific methodology to help our client partners sell more vehicles, improve profitability and increase customer loyalty. And we do that by helping solve their toughest challenges including planning an optimal dealership network, improving individual dealer performance and efficiently converting sales leads into sales. In short, we guide business through science and we've been doing this since 1977.